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Our Terms, Your Rights at jackpotmaster

jackpotmaster operates under a clear legal framework so you know exactly where you stand — from account creation and data handling to dispute resolution and jurisdiction.

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jackpotmaster Our Terms, Your Rights at jackpotmaster
LEGAL CONTACT PATHS

Reach Us on Legal and Policy Matters

If you have a question about our terms, a data access request, or a formal complaint, our support team handles legal enquiries through the channels below. Players in George Town and across Malaysia can expect an initial response within one business day for policy-related matters.

Team online

Live Chat

Available around the clock via your account dashboard. For legal queries, select 'Account & Policy' from the topic menu so your message reaches the right team.

Email Support

Send formal requests — including data access, correction, or deletion — to our policy inbox. We acknowledge all written requests within 24 hours and resolve within 14 days.

Help Centre

Our Help Centre hosts the current version of every policy document. Check there first for the latest terms before raising a ticket, as documents are updated in real time.

HOW WE HANDLE YOUR DATA

Data, Cookies, Security and Retention

jackpotmaster applies layered account security and transparent data practices so your information stays yours. Here is exactly what we do across the six areas that matter most.

Data Collection

We collect only what is necessary to operate your account: name, contact details, payment identifiers, and session logs. We do not sell your data to third parties or use it for purposes beyond account operation and legal compliance.

Cookie Policy

We use strictly necessary cookies to keep your session active, plus optional analytics cookies you can decline at any time via the cookie banner. Declining analytics cookies does not affect your ability to use the platform.

Account Security

Accounts are protected by password hashing, two-factor authentication, and session timeout after inactivity. Suspicious login attempts trigger an automatic lock and an email alert to your registered address.

Data Retention

Active account data is retained for the life of your account plus seven years, in line with Malaysian financial record-keeping requirements. Closed accounts are anonymised after the retention window expires.

Who to Contact

For any data-related request — access, correction, portability, or erasure — email our Data Officer directly. Requests are acknowledged within 24 hours and actioned within 14 calendar days where legally permissible.

Requesting Changes

You may update your contact details and communication preferences at any time from your account settings page. Legal name changes require a support ticket with supporting documentation for verification.

Common Legal and Policy Questions

Straight answers to the questions we hear most about our terms, your data, and how your account is governed.

Your account is governed by Malaysian law where local law permits. In the event of a conflict between our terms and applicable local statute, the local statute takes precedence. We recommend reviewing your local regulations before opening an account.

Email our Data Officer with your account username and a description of the data you want. We will acknowledge your request within 24 hours and deliver the data package within 14 calendar days, subject to identity verification.

Yes. Submit a deletion request via email or live chat. We will erase your data after the mandatory retention window required by Malaysian financial regulations has passed. Some records must be kept by law and cannot be deleted early.

We use strictly necessary cookies to maintain your login session and optional analytics cookies to understand how pages are used. You can decline analytics cookies via the banner without losing access to any platform feature.

Closed account data is retained for seven years to meet regulatory requirements, then anonymised so it can no longer be linked to you. You will receive a confirmation email when your account closure is processed.

Raise a dispute via live chat within 30 days of the transaction, quoting your transaction reference. We will investigate with the payment provider and respond within five business days. FPX disputes may take longer if the delay originated at your bank.

We publish a 'Last Updated' date at the top of each policy document and send an in-account notification when material changes are made. Continuing to use your account after the effective date constitutes acceptance of the revised terms.

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